Refund Policy

At Sceraby, our commitment is to provide you with a seamless shopping experience, recognizing that returns may be necessary. We are dedicated to ensuring your satisfaction with every order. Below is our comprehensive return policy:

Order Cancellation:

Orders can be canceled within 12 hours of payment, provided they have not been shipped. Once the packaging and shipping process has commenced, orders cannot be canceled.

Return Eligibility and Timeframe: You have a 30-day window from the day of receiving your item(s) to initiate a return. 

Initiating a Return: To request a return, contact us via our Contact Us page or email us at support@sceraby.com. We will furnish you with a return shipping label and detailed instructions on where and how to send your package.

Cash Refund: We offer a 100% cash refund for all products within 30 days of receiving the item(s). The refund will be processed through your original payment method.

Return Shipping Costs: Customers will not be required to pay for return shipping costs if the item was damaged during shipment or if the wrong item was sent to the customer. However, please note that customers are responsible for all other return shipping costs.

Refund Exceptions: Refunds will not be processed and issued if refund requests are submitted more than 30 days after the item was delivered.

Should you encounter any issues or have inquiries regarding returns, please reach out to our customer support via email at support@sceraby.com, and we will make every effort to assist you.

Your satisfaction remains our top priority at Sceraby!